Refund Policy
At Diaz Herbs, we are committed to providing our customers with high-quality products and exceptional service, Due to the nature of our business and the items we offer, we have implemented a strict refund policy outlined below.
Refunds
- No Refunds: We do not offer refunds on any items purchased through our site unless the item is damaged upon receipt.
Returns
- Damaged Items: If you receive a damaged item, please contact us within 5 days of receiving your order. We will require photographic proof of the damage to evaluate your claim.
- Return Authorization: Once we have reviewed your claim and confirmed that the item is indeed damaged, we will provide you with instructions for returning the item.
- Return Handling: You must return the damaged item to us within 5 days of receiving return authorization. The item must be returned in its original packaging and condition.
- Replacement or Store Credit: Depending on the availability of the item, we will either send you a replacement or issue a store credit for the purchase price of the damaged item.
Contact Us
If you have any questions about our refund policy or need to initiate a return due to a damaged item, please contact us:
Diaz Herbs
info@diazherb.com
+91 82097 38454,
+91 74155 09900
Amendment
Revision: We reserve the right to revise this refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on this page.
By making a purchase from our website, you agree to be bound by this refund policy. If you do not agree with the terms outlined above, we kindly request you not to make a purchase from Diaz Herbs.